Order Cancellation

- Orders cannot be cancelled once dispatched.

- Orders cannot be cancelled partially.

- For more enquiries, contact our Customer Support Centre atomy_eu@atomypark.com

Order Cancellation Request

- Online: Atomy Mall > My Atomy > Order/Shipping
(Atomy member)

- Customer Support Centre atomy_eu@atomypark.com
(Atomy member/Easy purchase user)

Delivery Period

- Depending on the destination, standard shipping to EU may take 7-10 working days.

- Delivery time may vary depending on the location and circumstance.

- Weekends and public holidays are exempt from the delivery period.

- Delays may occur due to unexpected weather, stock shortages, incorrect postal code, etc.

Delivery Available Area

• EU 26 Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

• Islands: Malta, Canary Islands, Funchal

• Non-EU: Switzerland, Liechtenstein

Delivery Fee

- Education Centre : Free delivery (Immediate delivery for purchases over 150 EUR or after 7 days ordering)

- EU main land : Free delivery for purchase over 150 euro

(EU 26 Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

- Island : No free delivery
- Non EU: No free delivery

- Real-time shipping rates from carriers will be applied if free delivery is not applicable

Track my order(s)

- Go to Shopping mall > Shortcuts > Shipment Tracking

Method of Payment

- Credit card, Debit card, Klarna and Paypal

Return/Exchange

If you change your mind and wish to return or exchange your order, you must notify us via atomy_eu@atomypark.com within 14 days after the day you (or someone you nominate) received the products.

If your order is split into several deliveries over different days, you have until 14 days after the day you (or someone you nominate) received the last delivery to inform us.

After we approve your return/exchange request, we will provide a free return label for you to attach to your parcel.

You must then return the products to us no later than 14 days after the day on which you informed us of your return/exchange.

You may return any product as long as it is in the same condition as when you received it, including the product packaging, or if you discover any defects.

For assistance with your inquiries, please contact our Customer Support Center at atomy_eu@atomypark.com.

- Exchanges will be processed after we collect the product.

- Refunds will be processed after we collect the product.

Return Request

Fill out the RETURN REQUEST FORM (My Office > Support > Resources) and send along with photos of product(s) to :
atomy_eu@atomypark.com

No return/exchange Policy

1. Requests submitted more than 14 days after the delivery date will not be accepted.

2. We cannot accept returns of damaged products resulting from the consumer's lack of care.

3. Acceptance of returns for opened or used products will be subject to the decision of the company.

4. Products that are part of a set and have been used cannot be returned.

5. Intentional bulk returns are prohibited.

6. Supplements, promotion items, food, beverages, and cosmetic products can only be returned if they are unopened unless they were already expired upon receipt.

7. Product exchanges must be made for items with the same price and PV as the originally purchased item.

8. Returns of the product due to allergy more than once are not allowed.

*In case of a refund, all distributed PV will be adjusted accordingly.